FAQ

Shop Policies:

Processing & Shipping (US)

Orders are printed and shipped within 5-8 business days.
USPS Priority Mail: arrives within 1-4 business days.

Processing & Shipping (CANADA)

Orders are printed and shipped within 5-8 business days.
USPS Priority Mail International: estimated 6-10 business days.

Customs and Import Taxes (International Shipping)

Buyers are responsible for any customs and import taxes that may apply.
We are not responsible for delays due to customs.
* We currently only ship to the US and CANADA.

Return and Exchange Policies

We gladly accept exchanges and cancellations.

If you are unhappy with your purchase, please contact us directly within 3 days of receipt of shipment, and I will do my best to remedy the situation.
PLEASE NOTE: Any returns or exchanges will result in a restocking fee per print, depending on format.

Contact us within: 3 days of delivery.
Ship items back within: 14 days of delivery.

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The Following Items Can't Be Returned or Exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders.
- Digital downloads.

Cancellations

Please contact us if you have any problems with your order.
Request a cancellation within: 6 hours of purchase. After 6 hours, once a print book order has been placed, we cannot make any changes to the order.

Digital Downloads File Delivery

Single purchases are limited to no more than 5 copies of each book, and no more than 15 copies in total. For larger or bulk orders, please contact us.

Quantity Restrictions

Single purchases are limited to no more than 5 copies of each book, and no more than 15 copies in total. For larger or bulk orders, please contact us.

Payment Options

Secure and trusted checkout with: Visa, MasterCard, Discover, JCB, Diners Club, Paypal.

How Are Prints Packaged and Shipped?

We couldn't function without Ingramspark. In their role as a production partner they print, package and ship our books from their production/fulfillment centers via USPS, allowing us to focus on what we're best at - writing and illustrating empowering children's books that our customers will love!
All books are carefully packaged to ensure they are sufficiently protected during shipping. If you have any issues with your prints upon arrival, please contact us.

Frequently Asked Questions:

Orders are printed and shipped within 5-8 business days.
USPS Priority Mail: Arrives within 1-4 business days.

Orders are printed and shipped within 5-8 business days.
USPS Priority Mail International: Estimate between 6-10 business days.

You can view your shopping cart at any time by clicking the icon, located at the top right.
When you are finished shopping, click the icon. Each title is listed in your cart, with the format and quantity displayed. When you have added all the titles you need click CHECK OUT.

After purchasing you can print a receipt from the order confirmation page. Once on the confirmation page, right-click on the page and select “print”, then follow your computer’s instructions for printing.

If you receive a Payment Failure email, we were unable to process your order. Please verify your billing details before you re-enter your payment information. Most often, payment failures are due to an improperly entered billing address.

Shipping address MUST BE 100% ACCURATE. If you enter the wrong address, contact us immediately and we will your order with the correct info. PACKAGES WILL BE SHIPPED TO THE ADDRESS IN THE ORDER. If an order is returned to me due to an incorrect address, you will be responsible for restocking fees.

Light Sleepers Books is not responsible for lost or stolen packages. If your package is tracked and shows it is delivered, I will not replace items.

We currently deliver to the US and Canada.

Yes, all our books are available in hardcover, paperback and digital formats.
Our E-Books are in EPUB format.

Yes, you can find the Like a Girl series on Amazon, Apple Books, Barnes & Noble ,Kobo and Etsy.

Contact Form:

1 (800) 260-4681
contact@light-sleepers.com
3055 NW Yeon Ave #603, Portland OR 97210

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